Customers with Disabilities Feedback Process

The Effort Trust Company (the "Corporation") provides customers with the opportunity to provide feedback on the service provided to customers with disabilities. Information about the feedback process is readily available to all customers and notice of the process is made available by publication on the Corporation's website and in written form upon request at each branch of the Corporation. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (handwritten, delivered, website or email) are available upon request.

Submitting Feedback

Customers can submit feedback to:

Melissa McCall
HR Manager
The Effort Trust Company
50 King St E
Hamilton, ON

Customers who provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

Effective December 2023

Accessibility for Ontarians with Disabilities Act ("AODA") Multi-Year Accessibility Plan

This 2022-2028 Accessibility Plan outlines the policies and actions that The Effort Trust Company will put in place to improve opportunities for people with disabilities.

Statement of Commitment

The Effort Trust Company is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible Emergency Information

The Effort Trust Company is committed to providing their customers with publicly available emergency information in an accessible format upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.


The Effort Trust Company provides and will continue to provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

The Corporation has ensured employees and volunteers are provided with the training needed to meet Ontario’s accessibility law requirements.

Information and Communications

The Effort Trust Company is committed to meeting the communication needs of individuals with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Our website conforms to WCAG 2.0 Level AA in accordance with AODA requirements.

We have ensured all publicly available information will be made accessible in an accessible format upon request. We values all of our customers and clients and continually encourages our staff through training and periodical reinforcement about the need to ensure all clients and customers are able to access the publicly available information.


The Effort Trust Company is committed to fair and accessible employment practices.

When requested, The Corporation will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.

  • The Corporation includes a notice to all job applicants within the job posting that accommodations within the recruitment process can be made, upon request of the applicant;
  • Job pages on websites reflect The Corporations commitment to providing equal opportunities within the recruitment and selection process, including accommodation within employment;
  • The Corporation ensures that selected applicants are notified either by phone or email of accommodation, support and accessibility; and
  • The Corporation regularly reviews policies and practices with respect to recruitment, hiring and interviewing as per the requirements under the employment standards.

The Effort Trust Company develops individual accommodation plans and return-to-work accommodations for employees that have been absent due to a disability, including:

  • Informing all current and new staff of policies used to support staff with disabilities;
  • Updating new hire training plans to include statement on workplace accommodation; discussion with supervisor/manager within first week of hire in regard to this statement; additional discussion to take place during new staff orientation;
  • Creation of Individual Emergency Plan Worksheets;
  • Annual notification to staff about the availability of Individualized Emergency Plans for those with disabilities;
  • Annual communication reminding all staff of our accommodation policies and contact information for establishing an individual plan;
  • Updated information will be communicated as necessary to all staff;
  • If required upon return to work, the development of an Individualized Accommodation Plan for the staff member will be completed, taking into account their disability.

Design of Public Spaces

The Effort Trust Company meets the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

  • Recreational trails/beach access routes;
  • Outdoor public eating areas like rest stops or picnic areas;
  • Outdoor play spaces, like playgrounds in provincial parks and local communities;
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals;
  • Accessible off-street parking; and
  • Service-related elements like service counters, fixed queuing lines and waiting areas.

For more information on this accessibility plan or for accessible formats of this document, please contact Melissa McCall, HR Manager at: